Q. Who is the underlying carrier for OPEX?
A. All customers are provisioned to Frontier (or Global Crossing).
Q. How will I know if I'm switched to OPEX?
A. Just call (toll free) 1-700-555-4141 and listen for "Frontier" or "Global Crossing".
Q. What do I do if I miss my verification call?
A. Just go to our order form and
re-enter your order. (You will not have to re-enter the entire order, just
your phone, email, and zip code.) Our software will detect that you are already
in the system, and prompt you to trigger another verification call.
Q. What are the OPEX billing options?
A. OPEX is a direct-billed service, which means customers will receive a
separate statement each month for their service.
Q. What are the billing increments?
A. For Tier A customers (Regional Bell Areas), the length of your calls are measured (and billed) in 6 second increments.
The minimum length of each call is 18 seconds. For Tiers B and C (Sprint, GTE and municipal and small local phone companies)
the billing increment is 60 seconds, with a 60 second minimum.
Q. Under what name will the charges appear on my phone bill?
A. Customers will receive a separate statement directly from OPEX.
Q. What are OPEX's PICC and USF fees?
A. The FCC imposed PICC fee is $3.25/line for additional Commercial lines (the first commercial
line and all residential lines are free of charge).
The FCC imposed USF (Universal Service Fund) of 5.71% will be charged on all
interstate and international calls.
Q. Does OPEX offer calling cards?
A. Yes. The rate is currently 14.9¢ per minute. All calling card calls
will be included in your monthly bill.
Q. Does OPEX credit switching fees?
A. Yes. You must call customer service (number will be provided on your
order confirmation) and tell them the amount per line and total charged on
your local phone bill attributed to switching fees. You will receive a credit
for that amount on your next OPEX long distance bill.
Q. Does OPEX offer Account Codes (PACs)?
A. Yes. Non-verified only.
Q. How long should provisioning take?
A. Please allow 4 to 10 days for the switch-over to take effect.
Q. Who do we contact for provisioning problems?
A. Click here to report any problems.
