Unitel Frequently Asked Questions...
Q. Who is the underlying carrier for Unitel?
A. All new customers are provisioned to Frontier (Global Crossing). Older customers were
be provisioned with Qwest.
Q. How will I know if I'm switched to Unitel?
A. Just call (toll free) 1-700-555-4141 and listen for " Frontier " or "Global Crossing".
Global Crossing recently bought Frontier.
Q. What do I do if I miss my verification call?
A. Just go to our Unitel order form and
re-enter your order. (You will not have to re-enter the entire order, just
your phone, email, and zip code.) Our software will detect that you are
already in the system, and prompt you to trigger another verification call.
Q. What are the Unitel billing options?
A. Unitel is now a direct-billed service, which means customers will
receive a separate statement each month for their service. Previous
customers who have not switched to direct billing are LEC-billed (meaning
the billing appears on their local phone bill).
Q. What are the billing increments?
A. The length of your calls are measured (and billed) in 6 second
increments, with an 18 second minimum.
Q. Under what name will the charges appear on my phone bill?
A. LEC-billed customers will see "HBS Billing Services" and it will
indicate that services are "Billed on behalf of Global Unitel Comm" or
something to that effect. Direct customers will receive a separate
statement directly from Unitel.
Q. What are Unitel's PICC and USF fees?
A. The FCC imposed monthly PICC fee is $3.75/line
Commercial. PICC fees for residential customers have been eliminated.
The FCC imposed USF (Universal Service Fund) of 7.7% will be
charged on all interstate and international calls.
Q. Does Unitel offer calling cards?
A. Yes. The rate is currently 18¢ per minute.
Q. Does Unitel credit switching fees?
A. Yes. you must call customer service (number will be provided on your
order confirmation) and tell them the amount per line and total charged on
your local phone bill attributed to switching fees. You will receive a
credit for that amount on your next Unitel long distance bill.
Q. Does Unitel offer Account Codes (PACs)?
A. Yes. They offer both verified and nonverified Product Account Codes
(PACs). Use our Unitel PAC order form to
order these.
Q. How long should provisioning take?
A. Please allow 4 to 10 days for the switch-over to take effect.
Q. Who do we contact for provisioning problems?
A. Click here to
report any problems. |
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